FAQs on the AIQ transition to Interactive Data Corp When will the on boarding at IDC begin? The week of June 1, 2015. I have unused months in my annual plan for AIQ TradingExpert Pro what do I do?Interactive Data does not currently offer an annual plan. If according to Track Data records you have an unused monies balance for your AIQ TradingExpert Pro annual plan, we will be refunding any monies due for the unused portion. If you believe you are due a refund please contact support@aiqsystems.com. We will be e-mailing all annual clients regarding this process. The refund should be completed in approximately 15 days. Will my Dial/Data service cease on May 31, 2015No, Track Data has extended the Dial/Data access for AIQ TradingExpert Pro lease clients through June 15, 2015 at no charge. what are the plans available through AIQ and Interactive Data?
PLUS exchange fees What markets are available through IDC? Initially US and Canadian equities real-time, delayed and end of day will be available. US and Canadian mutual funds end of day. Shortly following the on boarding, futures exchanges, news, Currency pairs, additional indices and UK equities will be available real time/delayed for additional fees. Will I be billed separately for AIQ and Interactive Data?Interactive Data will handle all the billing including data exchanges and AIQ software. My key number keeps expiring what do I need to do?Email mailto:support@aiqsystems.com or call 775-832-2798 with your registration number (From the AIQ Main Menu, Applications, Registration). Once the transition is complete your key will automatically refresh while you retain a paid subscription to your AIQ service. Will I need to upgrade my software?There will be an upgrade to the TradingExpert Pro required for this transition. What can I do to get real time or delayed charts during the transition?We have provided a delayed browser-based charting application available FREE of charge during the transition at http://aiqsystems.com/browsercharts.html Real-time data is available with prices starting at $9.95 plus exchange fees. Visit https://www.tradingview.com/gopro/ |
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